The City of Midland reported resident satisfaction with its SeeClickFix platform, with 98% of survey respondents indicating they would use the service again.
SeeClickFix, the City’s 311-style reporting platform, allows residents to submit service requests, track progress, and communicate directly with city staff through a streamlined digital system.
According to survey results, 88% of respondents described the platform as either “Very Easy” or “Easy” to use, while 86% said they received updates from city staff after submitting requests. Additionally, 72% reported that their issue was fully or partially resolved to their satisfaction, and 69% said they were satisfied or very satisfied with how their request was handled.
City officials said that approximately 16,000 requests have been addressed since the launch of SeeClickFix in mid-2024. In April alone, more than 800 service tickets were closed across Midland’s four City Council districts.
District 3, which generally covers central Midland, recorded the highest number of completed requests with 257 tickets closed. District 4, covering much of west Midland, followed with 203 closures. District 1 recorded 194 completed tickets, while District 2 closed 171 requests.
The most common service requests submitted in April involved parking violations on public streets and alleys (127), potholes (93), and large-item trash pickup (80).
By department, the highest number of requests were directed to Code Enforcement (172), followed by Solid Waste (121), Traffic (64), Animal Services (59), and Roads and Drainage (58). More than 391 requests were categorized as recurring or “frequent requests.”
City leaders said the results reflect continued community engagement and the growing use of digital tools to improve communication between residents and local government.