The City of Midland announced on April 21 that more than 1,000 service requests submitted through the SeeClickFix platform were resolved across all city council districts during March. Since its introduction in mid-2024, the system has processed and closed over 15,000 resident requests.
SeeClickFix serves as a ‘311 program’ allowing residents to report issues and track their resolution. The most common requests in March included parking violations on public streets or alleys (120), solid waste concerns (99), and potholes (92). District 3 led with 306 tickets closed, followed by Districts 1, 4, and 2 with totals of 288, 263, and 204 respectively.
Average response times varied depending on the type of request. Parking violations and solid waste concerns were acknowledged within an average of less than half a day. Pothole reports took nearly one day for acknowledgment but averaged almost seven days to close. Animal issues were typically addressed within half a day and resolved in about one-and-a-half days.
Requests spanned several city agencies: Solid Waste received the highest number at 113 tickets in March; Code Enforcement handled over a hundred; Traffic had more than ninety; Animal Services managed eighty-six; Roads and Drainage sixty-one. More than four hundred requests fell under frequently reported issues.
The City of Midland emphasizes values such as excellence, innovation, integrity, and inclusivity to foster community unity and prosperity according to its official website. The city provides various municipal services including recreational facilities—managing more than 1,364 acres of parkland—and community development initiatives according to its official website. Located in Texas’s Permian Basin region known for energy production according to the city’s website, Midland operates as a home rule city under its charter adopted in November 1940 according to official records.
Looking ahead, officials say they will continue using technology like SeeClickFix to streamline communication between residents and municipal departments while aiming for efficient service delivery.